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TERMS & CONDITIONS

This section is to answer commonly asked questions relating to billing, shipping, exchanges, returns, etc. Please give this section a read to answer questions you might have. If your question is not answered in this section please reach out by emailing the email address below in the footer of the site. 
 
Welcome to truiscent.com, owned and operated by TRUISCENT LLC. By using our website, you agree to the following terms and conditions. Please read them carefully.

OFFICIAL SITE

The only safe and secure online stores for TRUISCENT LLC are:

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Any other websites claiming to represent TRUISECNT LLC are unauthorized. If you have concerns about online security, please email us.

ELECTRONIC COMMUNICATIONS

By using truiscent.com or communicating with us via email, you consent to receive electronic communications from us. These communications may include notices, agreements, and other essential updates, which satisfy any legal requirement for written communication.

LICENSE AND ACCESS

We grant you a limited, non-exclusive, non-transferable license to access and use TRUISCENT.com for personal, non-commercial purposes. This license does not permit:
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  • The resale or commercial use of our content or products.

  • Unauthorized collection or use of product listings, descriptions, or prices.

  • Any derivative use of TRUISCENT.com or its contents.

  • Downloading or copying account information for third-party benefit.

  • Use of data mining, robots, or similar tools for extraction.

 
 
All rights not expressly granted are reserved by TRUISCENT LLC Unauthorized use may result in termination of your access.

PERSONAL INFORMATION & PRIVACY

TRUISCENT LLC may share your personal information to provide services such as:
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  • Fulfilling orders

  • Shipping packages

  • Processing payments

  • Marketing and analytics

  • Customer support

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By using our website, you agree to our privacy policy regarding data collection and usage.

HANDMADE PRODUCTS

We do our best to create our hand made, hand poured candles the same way each time but there can be subtle differences. Wax settling can also occur causing a slight decrease in the amount of wax shown in the vessel. Please follow all recommended suggestions for using and managing the candle once received that are written on the bottom of the candle vessel label.
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SHIPPING & RISK OF LOSS

All purchases are made under a shipment contract. Risk of loss and title transfer to you once the package is delivered to the carrier.

RETURNS & REFUNDS

We do not typically accept returns, but customer satisfaction is our priority. If you have an issue with your order, please reach out so we can find a solution together.
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For questions, contact us at: support@truiscent.com
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By continuing to use our website, you acknowledge that you have read and agree to these terms. TRUISCENT LLC reserves the right to update or modify these terms at any time without prior notice.

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